Frequently Asked Questions

Search for salons by city or name on our homepage, pick a salon, choose your service and preferred technician, select a date and time, and confirm. You'll receive an email confirmation instantly.

Yes! You can book as a guest with just your name, email, and phone number. Creating a free account lets you manage all your bookings in one place.

Use the link in your confirmation email to manage your booking, or log in to your customer account. Cancellation windows vary by salon - check the salon's policy before booking.

Yes, 100% free - forever. There are no booking fees, no service fees, and no hidden charges for customers. You pay the salon directly for your services. Unlike other platforms, BookMyNails never adds platform fees or surcharges to your appointment.

No limits at all. You can book unlimited appointments across any salon on BookMyNails. There are no caps, no booking quotas, and no extra charges per booking - book as many times as you want.

No - zero commission and zero transaction fees, ever. BookMyNails charges 0% platform commission and takes $0 from your client payments. You pay one flat monthly subscription fee to use the platform - that's it. When clients pay online, Stripe's standard processing fee (2.9% + 30¢) is between you and Stripe directly - BookMyNails never touches your money. Unlike Fresha, Vagaro, or Square, we don't take a cut of your revenue, charge per-booking fees, or add hidden transaction costs.

Yes. Every plan - including the free trial - includes unlimited bookings. There is no cap on how many appointments your salon can receive. Whether you get 10 bookings a month or 10,000, the price stays the same. No per-booking fees, no overage charges, no surprises.

Sign up at bookmynails.ca/signup, fill in your salon details, add staff and services, and you're live in under 10 minutes. Start with a free 30-day trial - no credit card required.

Start with a free 30-day trial (no credit card needed), then choose Classy at $69/month or Pro at $96/month. That's your only cost - a flat monthly platform fee. Unlimited bookings, 0% commission, zero transaction fees. BookMyNails never takes a cut of your client payments. Classy includes 8 staff (+$9/mo per extra), Pro includes unlimited staff. No contracts, cancel anytime. Once on a paid plan, you can switch between Classy and Pro freely.

BookMyNails charges zero commission, zero transaction fees, and includes unlimited bookings on every plan. You pay one flat monthly platform fee and keep 100% of your client payments - we never touch your revenue. Fresha charges commission on new client bookings. Vagaro charges monthly fees plus transaction fees. Square takes a percentage of every payment. BookMyNails is the only platform where your only cost is a simple monthly subscription. Plus, we're built specifically for Canadian nail salons and spas.

Yes. Each staff member gets their own schedule, services, and availability. Free Trial includes 4 staff, Classy includes 8 (+$9/mo per extra). Pro includes unlimited staff - no extra charges, no caps.

No. BookMyNails is entirely web-based. Clients book through your salon's page on bookmynails.ca - no app download, no account required. They just pick a time and book.

Yes. Choose Pay at Salon (in-person), Pay Upfront (online via Stripe), or offer both options. You configure this in your dashboard. BookMyNails takes zero commission and zero transaction fees on any payment method. When clients pay online via Stripe, the standard Stripe processing fee (2.9% + 30¢) is between your salon and Stripe directly - BookMyNails never takes a cut.

Click "Forgot Password" on the login page. Enter your email and we'll send a reset link. Check your spam folder if you don't see it within a few minutes.

Yes. We follow PIPEDA (Canadian privacy law) and use industry-standard encryption. We never sell your data. Read our full Privacy Policy for details.

Yes. Contact support@bookmynails.ca and we'll process your account deletion within 48 hours.

BookMyNails is available across all of Canada - from Halifax to Vancouver and everywhere in between. We serve nail salons and spas in all 10 provinces and 3 territories with over 7,600 salons in our directory.

Zero commission. Zero transaction fees. Unlimited bookings. Most booking platforms charge commission per booking, add transaction fees, or take a percentage of your revenue. BookMyNails is different - you pay one flat monthly platform fee and keep 100% of your client payments. We never touch your money. We're also built by Canadians, for Canadian nail salons and spas, with 7,600+ salons in our directory.

Email us at support@bookmynails.ca. We typically respond within 24 hours on business days.

A mobile app is coming soon! For now, BookMyNails works perfectly on your phone's browser - just visit bookmynails.ca. The site is fully responsive and works like a native app.